Frequently Asked Questions

What is the delivery time for my order?

Our products are shipped directly from our logistics partners, which allows us to offer competitive pricing.

The average delivery time is 4 to 12 business days (Monday to Friday, excluding statutory holidays).

What should I do if I haven’t received my order yet?

During high-demand periods, delivery may take a little longer. If the stated timeframe has passed, please contact us at info@elmonttoronto.com with your name and order number so we can check your tracking.

How do I exchange or return an item?

Email info@elmonttoronto.com with your name, your order number (e.g., #0000), and the reason for the return. We will provide the return address and confirm the steps. You can then send the package back using the carrier of your choice.

What are the return costs?

Return shipping costs are the customer’s responsibility. The amount depends on the carrier you choose. Please check the carrier’s website for current rates.

What are the return conditions?

You have 14 days from the date you receive your order to request a return. A return is accepted if:

1. the 14-day period has not been exceeded;

2. the item is in its original packaging with all tags attached;

3. the item has not been worn, used, or damaged.

What payment methods do you accept?

We accept credit card (Visa, Mastercard, AMEX. etc). Available options will be displayed at checkout. All transactions are processed through secure systems.

I didn’t receive my confirmation email — what should I do?

Send us your full name and the email address you used to place the order at info@elmonttoronto.com. We’ll check your order status and resend the confirmation if needed.

Can I cancel my order?

Cancellation is possible within 15 minutes of placing your order, as long as processing hasn’t started. Email info@elmonttoronto.com with your name, your order number (e.g., #0000), and the reason for cancellation. After this window, you can use your 14-day return right once your order is delivered.